FAQ
If you can't find an answer to your question please email info@thebrownskinco.com or fill out the contact form for assistance.
Why should I see an Esthetician?
Esthetics is the application of various treatments to the skin to help maintain its health and vitality. We are professionally trained in skin wellness, ingredient knowledge, effectively treating skin issues, and helping their clients achieve a healthy, youthful complexion in the safest way possible.
When is the best time to book a facial and which one should I choose?
The Rejuvenating Spa Facial is the perfect choice for getting started on your skincare journey. I recommend booking 5-7 days before or after any special occasion or event. Click here for more information on what to expect and how to safely prepare for your appointment.
Are walk-in or same-day appointments available?
Services are provided by appointment only. However, same-day appointments may be accommodated by texting 203-936-8323 for availability. Please check the scheduler FIRST as appointments can be made up to 2 hours in advance of your preferred time. Last-minute openings may occasionally be posted to social media as well.
Do you have a waitlist?
From the Booksy app, you will be able to access the waitlist by tapping on your preferred day (this is the only way to get on the waitlist). If/when appointments become available automatic notifications will go out. They are first come, first served.
Do you offer chemical peels or dermaplaning?
I am unable to offer dermaplaning at this time as it is not within the scope of practice outlined by the state. Chemical peels are coming soon and will only be offered to facial clients of The Brown Skin Co. who have received at least 4 consecutive facial treatments to prep the skin. Prepare now by booking your first facial!
This is my first time getting a brazilian wax. What can I expect and how can I prepare for my appointment?
Congratulations on choosing to wax! Click here for more information.
Is there an age restriction on waxing?
Yes. Intimate waxing services are currently for age 18+ only. Other waxing services can be provided for 13+ with a parent or guardian present.
Do you perform male brazilians?
Waxing services are currently being provided to persons 18+ with female anatomy only.
Do I have to be a person of color to be serviced here?
Absolutely not. The Brown Skin Co. welcomes all ethnicities and skin tones.
I'm on a budget. Are there discounts available for services?
Yes. Book Happier Hour appointments on Wednesdays and Thursdays, 2-5pm (discount will show on the booking calendar) to save on select services. You can also subscribe to The Glow Edition Newsletter for the occasional exclusive discount. Any month-specific discounts and discounts provided for specific days (e.g. Happier Hour) do not transfer should you need to reschedule unless you reschedule within the parameters of the offer or discount provided.
Can I pick up my Skin Script Rx order?
No. At this time Skin Script products are available for dropshipping only. The products will be shipped directly to you from the company. Standard shipping is available for a flat rate of $5. If you have an order that also includes a pick-up item leave a note requesting to pick up your item in the notes section at checkout.
I don't know what products to choose, can you help me decide?
Unless you are a current facial client, the best way to ensure you purchase products that are beneficial to your skin is by booking the Rejuvenating Spa Facial for an in-depth skin analysis.